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Shipping & Returns Shipping & Returns

VERY IMPORTANT SHIPPING NOTICE - UK customers

If you are ordering our products within the UK, you will be given the choice of UK Royal Mail Rates (First Class) postage or UK Recorded Delivery.

Over the last few years, we have had a small number of customers order products from us using UK Royal Mail Rates (First Class) postage, and their products have not reached their destination. Small packets sent in the mail are attractive to dishonest postmen, people you live with, untrustworthy neighbours etc. We have sometimes received considerable abuse from these customers asking "What are going to do about it?". The short anwer is "We are sorry but there is nothing we can do." Although extremely rare, it can happen. If you want to be sure that your products are traceable in the UK, please choose UK Recorded Delivery.

VERY IMPORTANT NOTICE - International customers

Recently we have also had to deal with a couple of angry & abusive customers from outside the UK who have ordered our products and not received them. We cannot send products registered or recorded delivery outside the UK, for obvious reasons. It is rare that items are impounded, but if you order a product in a country where it is illegal please do not expect us to send out a replacement product should it not arrive. It is rare that things do not reach their destinations, but it can happen. If you place an order from abroad, particularly in a country where our products may be illegal, the risk is yours - no ours.

Packaging

All items are shipped in plain packaging. There is no mention of skunk.co.uk on the packaging at all, and all electronic payments from your bank account register as being to SK Ltd, or NOCHEX.

Shipping

From experience, please allow up to 5-7 days for products to reach you within the UK and Europe, and up to 7-14 days elsewhere in the world. You will however normally receive your items sooner than this. Sometimes there is extremely high demand for some of our products - such as Lowryder Seeds at the moment, in which case there may be a delay in your receiving them. If in doubt, or in a particular rush, please check with us first. All items are generally sent out within 24 hours of payment clearing. Additionally, how long they take to arrive is dependent on firstly the postage you select (where applicable), and secondly, UK/International postal services.

Again, due to the nature of some of our products, skunk.co.uk Ltd cannot be held in any way responsible for items that are "lost in the post" or impounded by international customs. This is not unknown, but extremely rare.

Returns & replacement products

Regrettably skunk.co.uk cannot offer any refunds on seeds. We also cannot offer replacement products if you write to us (from countries where it is legal to germinate our seeds) complaining about germination rates.

With t-shirts, if you wish to exchange an item for another size, please send it in its original packaging to skunk.co.uk at 5 Liberty Square, Kings Hill, Kent, ME19 4AU, England. We will replace the item (or refund your money if we do not have the product in stock) only if it is returned within 10 days of the date of dispatch, and has not be worn/washed etc. Any complaints and returns will be dealt with within 5 working days of notification.

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